KKodar

Language: EN · LT

Support & Contact

Contact us

We respond to inquiries within 1–3 business days.

Frequently Asked Questions

How do I register?

Download the Kodar app from the App Store or Google Play, tap "Register" and fill out the form. You can also register via Google or Apple.

How do I sell an item?

In the app, tap the "+" button, upload photos, enter the title, description, price and dimensions. Before your first listing you need to verify your phone number with an SMS code. The listing will appear instantly to other users.

What does it cost to buy and sell?

Sellers pay no sales commission — they receive 100% of the item price. Buyers pay the buyer protection fee (5% of the item price + €0.70) and the shipping fee; both are shown before payment. Wallet withdrawals of €15 or more are free; a €1 fee applies to smaller amounts.

Can I negotiate the price?

Yes. You can propose a different price in the chat with the seller. Buying at a negotiated price is only possible where the seller made the offer or accepted it. An offer can only lower the price, is valid for 7 days and covers one unit of the item. The buyer protection and shipping fees are calculated on the negotiated price.

Can we arrange payment outside the app?

No. Transactions that bypass the Platform's payment are prohibited — buyer protection, dispute resolution and delivery guarantees do not apply, and the account will be restricted. Always pay in the app.

How does payment protection work?

The buyer's payment is held on the platform's account until the buyer confirms receipt of the item (or automatically 48 hours after delivery). The funds are then released to the seller's Kodar wallet. If there is an issue, you can open a dispute within 48 hours of receiving the item.

How do I withdraw money from my wallet?

Profile → Wallet → "Withdraw funds". You provide your bank account once, when setting up your payout account (Stripe). Withdrawals of €15 or more are free; a €1 fee applies to smaller amounts, and the minimum withdrawal is €2. Funds reach your bank within 1–3 business days.

How do I delete my account?

See Data Deletion.

I have a dispute with the seller / buyer

In the order screen, tap "Open dispute", describe the issue and attach photos. The seller must respond within 3 business days; if the parties cannot agree, the Kodar team decides within 5 business days.

Can I return an item?

When buying from a business seller, you have the statutory 14-day right of withdrawal without giving a reason — the item price is refunded and the Platform provides the return label. When buying from a private seller, change-of-mind returns require the seller's consent. If the item does not match the description, is damaged or is the wrong item, open a dispute within 48 hours of receipt.

I did not collect my parcel from the locker — what happens?

Once the carrier registers the return to the seller, the order is cancelled automatically. The item price and the buyer protection fee are refunded; the shipping fee is not.

Why is my account restricted and what can I do?

Restrictions are applied for violations of the Terms. A restricted user cannot publish or edit listings, buy, start new conversations or write ratings, but can still complete ongoing orders, take part in disputes, continue existing conversations and withdraw funds. The reason is shown in the app, where you can also submit an appeal with evidence. Decisions can be appealed within 6 months.

Report a violation

You can report a listing, seller, rating or message directly in the app — we review reports within 24 hours. You can also email us at info@kodar.lt with subject "Violation".

Use the same address to report a dangerous or recalled product, fraud or a security issue. info@kodar.lt is also the single point of contact for users and authorities regarding illegal content.